Clinic Returns Policy

RETURNS AND EXCHANGES

All Sales Final. We only exchange goods if they are defective or damaged.

In circumstances where you consider a product defective or damaged, please contact us at "office@columbiavalleyvet.com" within 48 hours of receipt of order with details, including photos, of the products and defect/damage.

All Veterinary Diet Products are 100% Guaranteed by our partner food companies and CAN only be returned for the following reasons:

Palatability - Pet will not eat or does not like the taste of the food.

Quality - If there is a problem with quality of the product.

Safety – If a bag or can has a broken seal which has compromised the integrity of the food.

**Shipping costs are the responsiblity of the client, unless the product was damaged and/or the wrong product was shipped**